FAQ
Frequently asked questions
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What exactly does ScaleOn do?
We provide software consulting, development and team augmentation, backed by data platforms and managed database operations: architecture and code-quality advisory, custom development, DevOps, plus performance, high availability and 24/7 operations for the data layer.
Which technologies do you work with?
Server-side TypeScript/Node, .NET or Python; React/Next.js on the front end. PostgreSQL, SQL Server, Oracle and MySQL on the data side, plus their cloud equivalents (Azure SQL, Amazon RDS/Aurora, Google Cloud SQL).
Can I get just a one-off assessment?
Yes. You can take a one-off architecture review, performance audit or health check with no obligation to continue.
How is your access to our systems managed?
Access is granted on a least-privilege basis, only within the scope you approve, with an audit trail. We do not copy production data. An NDA and KVKK compliance are standard.
How does pricing work?
Projects are fixed-price or day-rate; team augmentation and managed services are a monthly fee with a defined scope. A firm quote follows a short discovery call.
Do you work remotely, or is on-site support available?
Most work is done remotely. On-site support can be planned for critical migrations, drills or training.
If the contract ends, am I locked in?
No. Runbooks, architecture docs and automation code stay in your ownership. At the end of a contract we hand the system over to your team with knowledge transfer.
How fast do you respond to urgent (production) issues?
For managed-service clients, the target first-response time for critical incidents is under 30 minutes. Ad-hoc urgent requests are handled as soon as capacity allows.